FREQUENTLY ASKED QUESTIONS
Anybody can order from Essential Workspaces Ltd! We are primarily a Business 2 Customer supplier, but we also sell to other businesses too – just remember to add VAT to our prices (which is done for you at the checkout).
It couldn’t be easier. You can place your order directly Online (24 hours a day, 365 days a year) – Our website is packed with over 5,000 products and is growing all the time. We offer a fantastic choice of home office furniture, sit-stand desking and storage, together with hundreds of office essentials, from printers to calculators, whiteboards, monitor arms and a great deal more!
Due to the current pandemic, many Covid 19 friendly products are now available from acrylic screens to floor and wall graphics.
Our website incorporates the latest online security features to make sure internet shopping is safe. If you can’t find what you are looking for, please email our sales team at [email protected] We will be pleased to help you locate the item you are looking for.
You can pay online by credit or debit card using one of the following cards:
J C B
Please note, payment will be taken as soon as your order is received to enable the shipping process to commence. If there are any problems, we will contact you.
The majority of orders placed before 12.00 midday (weekdays) will be shipped under a next day delivery. Should you require a fast turnaround, please get in touch with a member of our sales team at [email protected] and we will make every effort to fulfil your request. Delivery times are provided as a guide and delivery may be before, or in some cases slightly after this date.
We always try to deliver your items as quickly as possible!
The majority of larger items will be delivered via courier during normal Monday – Friday working hours. We cannot always provide an exact date at the time of ordering. For smaller items, these will be posted out using Royal Mail services within a 48 hour period of your purchase. Please take into account Sunday’s and Bank Holidays. During the Christmas period, deliveries may take a little longer.
If you want to know when your order will arrive, you can by all means email our customer service team at [email protected]
Products can be delivered anywhere within the UK. FREE delivery applies to addresses within UK Mainland, and for the majority of items delivery is also free to the Highlands of Scotland. If there are any issues we will contact you as soon as possible once your order is placed.
Overseas orders can be placed, however you must contact our customer services team at [email protected] prior to placing your order, where we will be able to provide you with a quotation.
Deliveries are made to the ground floor entrance of your premises as per standard transport practices.
If delivery is to another floor, an optional installation fee will apply. Please contact us for costings at [email protected]
We take customer services seriously!
We know that from time to time, things don’t go 100% to plan. But unlike other companies who leave you on hold for long periods of time, we want to get the problem sorted as quickly as possible for you. If you have any problems with your order, please do not hesitate to send an email to [email protected] and we will reply promptly with either an answer, or to let you know we are dealing with your problem.
We use couriers for many of our items, and unfortunately damages can happen. If this is the case, please send us an email as soon as the item is received to [email protected] and we will deal with this for you as a priority. If possible, please attach a photo of the damage to your email.