For products purchased on our website or by telephone.


1.1 Terms and Conditions apply to Your purchase of any Products from Us on Our Website or by telephone. We may amend these Terms at any time to ensure that we remain compliant with relevant laws and regulations and to ensure that we are constantly improving your experience.

1.2 All purchases made on this website are governed by these Terms & Conditions at any time although the Terms & Conditions governing any purchase will be those in effect at the date of your order. If you order goods after we have published any changes you will be bound by those changes. Accordingly, you should check prior to each order to ensure that you understand the precise Terms & Conditions applicable to your site visit or purchase. Please read these Terms and Conditions and the documents linked to these Terms and Conditions carefully. You will need to accept these Terms and Conditions before We will accept Your order.

1.3 We may amend these Terms and Conditions at any time to ensure that We remain compliant with relevant laws and regulations and/or to reflect any changes to Our business operations. The Terms and Conditions governing Your purchase will be those in effect at the date of Your order. If You order Products after We have published any changes, You will be bound by those changes. Accordingly, you should check Our Terms and Conditions prior to each order to ensure that You understand the precise Terms and Conditions applicable to Your purchase.

1.4 We have tried to make these Terms and Conditions easy to understand but We do understand that You may feel uncertain about some sections when You read them. Our staff are here to help and will be more than happy to assist You with any query You may have.

1.5 If You have a query about these Terms and Conditions or do not accept them, please contact Us:
Email – [email protected]

Definitions and Interpretation

To make these Terms and Conditions easy to read We have defined some of the words. If a word begins with a capital letter then this means that the word has been defined. A list of the defined words is set out below:
“Product(s)” means the product(s) which are available for purchase, and described, on Our Website;
“Terms and Conditions” means these terms and conditions of sale which You can access on Our Website;
“Website” means;
“Working Day” means any week day Monday – Friday, excluding public holidays; and
“You” / “Your” means you as Our customer.

Placing an order

3.1 This section sets out how a legally binding contract will be formed between You and Us.

3.2 You may purchase Product(s) from Us by placing an order on Our Website. You must be 18 years or over to place an order and be authorised to purchase the Products.

3.3 You are responsible for ensuring that the information You provide to Us is correct (including Your email address and delivery address for the Products ordered), otherwise We may not be able to confirm Your order and deliver the Products to You.

3.4 We will send You as soon as possible an email to the email address You have provided to Us confirming receipt of Your order, Your payment, Your order number and personal details (“Order Acknowledgement”).

3.5 No order has been accepted by Us until We have received payment from You and have sent You an Order Acknowledgement. A contract will be formed when We accept Your order in accordance with this paragraph but You will still have the right of cancellation in accordance with section 9 below.

3.6 We will contact You if Your order has not been accepted. This will usually be because:
the Product(s) are unavailable;

  • We cannot authorise Your payment;
  • You are not allowed to purchase the Products from Us;
  • We are not allowed to sell the Products to You;
  • You have ordered too many Products;
  • there has been a mistake on the pricing or description of the Products; or
  • matters have arisen in respect of an application by You for credit and / or finance.

Product Specifications

4.1 We and Our suppliers have a policy of continuous product development and reserve the right to amend the specifications of any Products without prior notice in relation to future sales. This includes adjustments to sizes or ornamental detailing on individual items purchased.
Products supplied may differ slightly, therefore, from those on display or advertised online.

4.2 Products needing home assembly will be clearly identified in the individual Product description on Our Website. Our suppliers/manufacturers aim to ensure that any assembly is as straightforward as possible and that it in no way detracts from the quality or structural integrity of the Product. We do not unbox any of Your Products or assemble any of Your Products. As Our drivers operate to a strict timetable it is important that any other deliveries that day are met on time.

Clearance Products

5.1 From time to time We will have a specifically marked section of Our Website marked as “clearance”. Products purchased from Our clearance range may be products from discontinued ranges, clearance products and / or products which have been previously removed from their packaging. All of these items are otherwise new and Our clearance range does not contain any items which have been previously delivered to and returned from other customers. This does not affect Your statutory rights and as such, if You believe that the condition of the items delivered to be faulty or not as described, then please read section 10 below and / or contact Our customer services department.


6.1 The price of the Product(s) is as notified to You as indicated on the order pages when You submit Your order to purchase the Product(s) on the Website (as applicable). All prices are in Pounds Sterling, include VAT, where appropriate, at the prevailing rate and are subject to any promotional offer or discount.

6.2 The prices displayed on Our Website are for online purchases and promotions only and are not transferable to sales through any other means. Prices relating to any online promotion are valid strictly until midnight on the day on which the promotion expires.

6.3 We take all reasonable care to ensure that the price of the Product advised to You is correct. However, it is always possible that, despite Our best efforts, some of the prices for the Products may be incorrect. If We accept and process Your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by You as mispricing, We may end Our contract with You, refund You any sums You have paid and require the return of the Products from You.


7.1 You can pay by credit or debit card at the time of order. The price of any Product is the price in place at the date and time of Your order. You undertake that all details You provide to Us for the purpose of purchasing Products which may be offered by Us on Our Website will be correct; that the credit or debit card which You use is Your own and that there are sufficient funds or credit facilities to cover the cost of any Products. We reserve the right to obtain validation of Your credit or debit card details before accepting Your order.

7.2 Payment will be taken in full at the time of the order.


8.1 We are able to deliver to addresses in the United Kingdom mainland (including mainland Northern Ireland). Delivery to certain postcodes may take longer than others.

8.2 Although the majority of Our Products are in stock and can be delivered to You within 2 days, certain items may need to be delivered at a later stage due to longer lead times. We will advise You of any required lead times at the point of ordering.

8.3 Your order confirmation shows your delivery date.

8.4 Any changes made to Your order might impact the delivery date. We may be unable to deliver Your Products on Your confirmed delivery date should changes occur. If We are unable to deliver Your entire order on the same day, We will deliver Your order in instalments. We will not charge You for deliveries in instalments unless this is a result of Your request.

8.5 Time of delivery is not of the essence. We will not be liable for any loss or damage suffered by You through any reasonable delay due to unforeseen circumstances.

8.6 The Product is Your responsibility from the time We deliver the Product to: (i) the address You gave Us

8.7 You own the Product once We have received payment in full and have delivered it to You

8.8 Please note that We cannot facilitate the removal of any of Your packaging.


9.1 Cancelling before delivery, You can cancel an order by contacting us. Online orders are processed automatically, therefore once the order has been shipped, You will be responsible for returning and restocking fees.

9.2 Your rights to cancel where You change Your mind

9.3 If You are a consumer (i.e. not buying the product(s) in the course of Your business, trade or profession), then You have the right to cancel Your order within 14 days after delivery of all the Product(s) You have ordered without giving any reason – the “cancellation period”.

9.4 The cancellation period will expire after 14 days from the delivery date. After this 14 day period has expired We do not accept returns of any Products purchased unless faulty or not as described.

9.5 To exercise Your right of cancellation, You must contact Us within 14 days from delivery with Your intention to return the Product.

9.6 If You have received the Products relating to the order and You wish to cancel, You must return these Products to Us within 14 days from the date of Your cancellation. You must return Your Products to Us in their original packaging. If the packaging is not appropriate for transit, we may accept the Products and make a deduction where the inappropriate packaging or unreasonable handling has diminished the value of the Products. Nothing in this paragraph affects Your statutory rights.

9.7 Except where Your Products are faulty or not as described, You will have to bear the direct cost of returning any Products to Us. Please contact Essential Workspaces Limited at [email protected] for a returns authorisation. If You would like Us to collect the Products from You, then You agree that We may charge You return fees based on the size of each product to cover our direct costs:

9.8 To meet the cancellation period deadline, it is sufficient for You to send Your notice of cancellation before the cancellation period has expired. If You send Us a notice of cancellation by post and / or return the Product to Us, We advise You keep proof of postage.

9.9 If You decide to cancel Your order, We will reimburse You for all payments which We have received from You in relation to Your order, including the cost of delivery (except for the supplementary costs arising if You chose a type of delivery other than the least expensive option offered by Us), less any return fees

9.10 We may make a deduction from the reimbursement for loss in value of the Products supplied up to the total price of the Product, if the loss is the result of damage caused whilst the Product was under Your care.

9.11 We will make the reimbursement without undue delay, and no later than:
14 days after we receive back from you the Products supplied; or (if earlier), 14 days after the day You provide evidence that You have returned the Products to Us; or if no Products were supplied to You, 14 days after the day on which We are informed about Your decision to cancel the order.

9.12 We will make the reimbursement using the same means of payment as You used for the initial transaction, unless You have expressly agreed otherwise. You will not incur any fees as a result of the reimbursement. We may withhold reimbursement until We have received the Products back or You have supplied evidence of having sent the Products back, whichever is the earliest.

Your rights where We deliver faulty Products

10.1 By law, We are required to supply Products which are as described by Us, fit for purpose and of satisfactory quality.

10.2 Please contact Us using the contact details at section 1.5, to discuss a resolution including providing a repair, a replacement Product, an allowance or a refund. We will ask You to provide certain information about the Product in question to enable us to investigate and resolve the issue.

10.3 Any refunds made to You in respect of faulty products will be subject to Us collecting the Product(s) from You which we will do at Our cost. We will agree a time with You to collect any faulty Products. Please contact Us if You would like to return Your Products using an alternative return method.

10.4 For more detailed information on Your rights and what You should expect from Us, You can visit the Citizens Advice website or call 03454 040506.

Guarantees and claims under guarantee

11.1 The provisions of this section apply in addition to Your statutory consumer rights in relation to faulty or not as described Products. These rights are not affected by the guarantee.

Our liability to You

12.1 These Terms and Conditions do not exclude or limit Our liability (if any) for:

12.2 death or personal injury caused by Our negligence;

12.3 fraud;

12.4 fraudulent misrepresentation; or

12.5 any matter which it would be illegal for Us to exclude or attempt to exclude Our liability.

12.6 We are only liable to You for losses which You suffer as a direct result of Our breach of these Terms and Conditions and which are reasonably foreseeable. We are not liable for any other losses.

12.7 We are not responsible to You for loss of earnings or any business losses that You may incur, including but not limited to lost profits, lost revenues, business interruption or lost data.

12.8 You may have other rights granted by law and these Terms and Conditions do not affect these.

Privacy & Confidentiality

14.1 Essential Workspaces Limited is a registered Data Controller responsible for any personal information You may provide to Us. Information You provide to Us remains confidential. We are committed to protecting Your privacy. We will only use the information that We collect about You in accordance with applicable data protection legislation and Our Privacy Policy available on our website. Please note that when You agree to these Terms and Conditions, We shall consider that You have also read and understood Our Privacy Policy in its entirety.

General terms

15.1 These Terms and Conditions are only available in English. No other languages will apply to these Terms and Conditions.

15.2 You may not transfer any of Your rights under these Terms and Conditions to any other person.

15.3 We may transfer any of Our rights under these Terms and Conditions to any person or ask any person to fulfil any aspect of them so long as the performance of these Terms and Conditions is not affected.

15.4 Only You and Us have any rights under these Terms and Conditions. No other person shall have any rights under these Terms and Conditions.

15.5 You may not use Our trademarks or intellectual property without Our prior written consent.

15.6 If You are a consumer, then nothing in these Terms and Conditions will affect Your statutory rights.

15.7 If any of these Terms and Conditions are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these Terms and Conditions shall remain in full force and effect.

15.8 The laws of England and Wales apply to these terms and conditions and any dispute between You and Us and You hereby agree to the non-exclusive jurisdiction of the Courts of England and Wales.

15.9 These terms and conditions together with Your order form set out the whole of Our agreement relating to the supply of Products to You by Us.