1. We pride ourselves in delivering quality products at the very best price. It is very important that all of our customers are satisfied with the quality of our goods and services.
2. If you are dissatisfied with our services or goods for any reason, please contact our customer services team at [email protected]
3. Any claim by you which is based on any defect in the quality or condition of the goods or their failure to correspond with the specification shall be notified to us within 5 days from the date of delivery.
4. Essential Workspaces Limited shall be entitled to replace the goods (or the part in question) free of charge or refund to you the price of the goods (or a proportionate part of the goods).
5. You have 10 days to request goods to be cancelled (from date of order) or returned (from date of receipt).
6. What do I need to know before returning my products?
- Please do not return any products, unless you have received an email from us with a packing slip for the products to be returned. We kindly ask you to comply with the following guidelines when sending products back to us:
- All items must be mentioned on the return form, otherwise your return cannot be processed.
- All items must be returned securely to avoid damage in transit, along with product stickers and user manual.
- A returns form can be provided by emailing [email protected]
7. Goods may only be returned if they are unused, unassembled, in their original packaging and in a resaleable condition.
8. Essential Workspaces Limited reserves the right to charge a handling fee for items cancelled or returned when orders were placed in error or not wanted. This will be deducted from any refund given.
9. Goods to be returned will be kept safe and secure until such time as they are collected by us.
10. Any damage to the Goods will be deducted from any refund given in addition to the handling fee (if applicable) referred to above.
11. We will refund the price of the Goods (if a refund is applicable) to you less any deductions once the Goods have been examined and within 30 days of their collection from you by Essential Workspaces Limited.